| 1. |
Lipstream Speaks to Kana ( Pages)
by L. Talarico
Sep 6, 2000
Abstract : Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.
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| 2. |
Active Voice Adds Unified Messaging to Cisco’s CallManager ( Pages)
by P. Hayes
Jul 17, 2000
Abstract : The Cisco CallManager is an IP based telephony system that will utilize Active Voice’s software to deliver a reduced dependency on external hardware to achieve UM, resulting in up to a 20% savings to Enterprise clients.
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| 3. |
Why Would Anyone Need More Than 50 IP Addresses? ( Pages)
by R. Krause
Apr 25, 2000
Abstract : A major “issue” (a/k/a bug) has been uncovered in Windows 2000 Server. A consulting firm has found that administrators cannot add more than 51 IP addresses – potentially a tremendous problem for ISPs and other customers.
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| 4. |
Outsourcing 101 - A Primer Part Two: Outsourcing Categories ( Pages)
by A.B. Maynard
Jan 17, 2004
Abstract : Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure, business process outsourcing (BPO), and manufacturing.
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| 5. |
Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing (8 Pages)
by Nitin Kapila
Aug 25, 2004
Abstract : Organizations considering the offshore outsourcing of processes, including technology development; finance and accounting; claims processing etc., should seriously consider adopting a proven methodology before implementation. This will minimize risk and maximize the return associated with offshore outsourcing and will help create a successful venture. Any adopted offshore outsourcing methodology should be based on input from multiple organizations; hands-on experience; and should include some discrete phases. These phases include (a) planning, (b) partner selection, and (c) a path to productivity that can be adopted by organizations, both large and small.
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| 6. |
Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing ( Pages)
by Nitin Kapila
May 28, 2005
Abstract : Organizations considering the offshore outsourcing of processes should seriously consider adopting a proven methodology before implementation. This will minimize risk and maximize the return associated with offshore outsourcing and will help create a successful venture.
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| 7. |
Outsourcing 101 - A Primer ( Pages)
by A.B. Maynard
Jan 16, 2004
Abstract : Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.
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| 8. |
E&Y+ASP=BSP: It’s Not Algebra, But It Adds Up To Something Big ( Pages)
by A. Turner
May 30, 2000
Abstract : In April, Ernst & Young LLP and Corio, entered into a strategic alliance where Ernst & Young will implement and market hosted solutions from Corio, and will offer business process outsourcing services. The companies will offer total enterprise management solutions for a wide range of core business functions such as e-commerce, procurement, manufacturing, customer support, finance, accounting, and human resources.
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| 9. |
AVT, Sphere and Marconi Debut Latest IP Telephony Unified Messaging Solution ( Pages)
by P. Hayes
May 24, 2000
Abstract : The integration of Sphere’s product Sphericall.ems with AVT’s CallXpress provides flexibility and added functionality to increase productivity within organizations.
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CART 
